BUS 2090| WGU D082 EMOTIONAL AND CULTURAL INTELLIGENCE EXAM 2025 ACCURATE SOLUTIONS

A company initiates a recycling campaign on its campus. After watching an employee toss recyclable materials into the trash, a manager speaks with the employee and explains that everyone must do their part to reduce the impact of waste on the environment. The manager then expresses appreciation for the employee's contribution to a clean and sustainable campus.

Which domain of emotional intelligence (EI) is the manager using? - CORRECT   -🅰️🅰️☑️☑️- Relationship management

*focuses on building and maintaining relationships to create positive influence. This includes inspiring the employee to do what is best for the company by choosing to recycle materials and reduce the impact of waste on the environment.

An employee has been getting behind in work and seems distracted, so the manager stopped by to talk. The manager was going to make it clear that the team needed to put forth more effort. When the conversation started, the manager found out the reason for the lack of productivity was because the employee had recently lost a family member. After learning this, the manager changed their approach and asked how the team could help during this difficult time.

Which domain of emotional intelligence is being displayed by this manager? - CORRECT   -🅰️🅰️☑️☑️- Demonstrate the ability to use empathy skills to resolve conflicts.

*The employee can acknowledge the internal emotions of the coworker and identifies with the problem. The solution used is one that the colleague would want to have used on them.

An irate customer approaches the customer service counter at a store and complains loudly about a missing part in a product. The associate understands that the customer is upset and purposefully does not respond in anger or let emotions take over. The associate speaks with the manager to process a refund.

Which part of the emotional intelligence (EI) process is being used by this associate to resolve the situation? - CORRECT   -🅰️